Privacy Policy

Last Updated: 05/09/2026

This Privacy Policy (“Privacy Policy”) explains how Heylp (“Heylp”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects information when you access or use the Heylp website, platform, applications, tools, forms, and services available through [www.heylp.com] (collectively, the “Platform”).

Heylp is committed to protecting the privacy and security of information entrusted to us.

This Privacy Policy should be read together with Heylp's Terms & Conditions, Cancellation Policy, and any other policies displayed on the Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Platform.

1. ABOUT HEYLP

Heylp operates a technology-enabled platform that facilitates connections between businesses, startups, entrepreneurs, and other users (“Clients” or “Users”) and independent professionals, consultants, experts, agencies, and service providers (“Professionals”).

Services available through the Platform may include:

  • contract drafting and review;

  • compliance and regulatory guidance;

  • business registrations;

  • licences and registrations;

  • import/export-related assistance;

  • intellectual property-related services;

  • technology and automation services;

  • marketing and business services; and

  • other professional services offered from time to time.

Because Heylp facilitates interactions between Clients and Professionals, information may be shared with the relevant Professional where necessary to provide a requested Service.

2. INFORMATION WE COLLECT

Depending on how you use the Platform, Heylp may collect the following categories of information.

2.1 Personal Information

We may collect information such as:

  • full name;

  • email address;

  • telephone/mobile number;

  • billing information;

  • business address;

  • communication preferences;

  • account credentials;

  • profile information; and

  • other information you voluntarily provide.

3. BUSINESS INFORMATION

If you use Heylp for business purposes, we may collect information relating to your business, including:

  • business name;

  • entity type;

  • business address;

  • industry;

  • business activities;

  • incorporation details;

  • GST-related information;

  • PAN or other tax information where necessary;

  • registration information;

  • licence information;

  • website or social media information;

  • business requirements;

  • transaction details; and

  • information relating to the Services you request.

4. INFORMATION PROVIDED FOR PROFESSIONAL SERVICES

To enable a Professional to provide Services, you may voluntarily provide information relating to your business, transactions, contracts, compliance requirements, registrations, intellectual property, operations, or other matters.

Depending on the Service requested, this may include:

  • existing agreements;

  • draft contracts;

  • business documents;

  • registration documents;

  • invoices;

  • licences;

  • certificates;

  • regulatory information;

  • business correspondence;

  • transaction information;

  • information concerning counterparties;

  • information relating to employees, customers, vendors, or business partners; and

  • other documents necessary to perform the requested Service.

You should only provide information that is reasonably necessary for the Service and that you are legally authorised to disclose.

5. PAYMENT INFORMATION

Where you make payments through the Platform, payment transactions may be processed by third-party payment service providers.

Depending on the payment method, Heylp may receive information such as:

  • transaction amount;

  • transaction date;

  • payment status;

  • payment reference number;

  • limited payment-method information; and

  • billing information.

Unless expressly stated otherwise, Heylp does not intend to store complete credit/debit card numbers, CVV numbers, PINs, or other full payment credentials.

Payment information may be handled directly by the applicable payment service provider in accordance with its own privacy policy and security practices.

6. INFORMATION WE COLLECT AUTOMATICALLY

When you access the Platform, certain technical information may be collected automatically.

This may include:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • approximate location derived from technical information;

  • pages visited;

  • links clicked;

  • session information;

  • referring website;

  • date and time of access;

  • usage patterns;

  • crash information; and

  • other technical information.

This information may be collected through cookies, log files, pixels, analytics tools, or similar technologies.

7. COOKIES AND SIMILAR TECHNOLOGIES

Heylp may use cookies and similar technologies to:

  • operate the Platform;

  • remember preferences;

  • maintain login sessions;

  • understand Platform usage;

  • improve performance;

  • analyse traffic;

  • prevent fraud;

  • maintain security; and

  • personalise or measure communications where permitted.

Cookies may be:

Essential Cookies - Necessary for the Platform to function properly.

Analytics Cookies - Used to understand how Users interact with the Platform.

Functional Cookies - Used to remember preferences and improve functionality.

Marketing Cookies - Where used, these may help measure or personalise marketing communications.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect Platform functionality.

8. INFORMATION FROM PROFESSIONALS

If you register or apply to become a Professional on Heylp, we may collect additional information, including:

  • name;

  • contact details;

  • professional qualifications;

  • professional experience;

  • business details;

  • professional registration information;

  • service categories;

  • areas of expertise;

  • pricing information;

  • portfolio information;

  • identity or verification information where necessary;

  • payment information; and

  • documents required for verification or onboarding.

Heylp may use this information to evaluate, verify, onboard, manage, and display Professionals on the Platform.

9. HOW WE USE YOUR INFORMATION

Heylp may use information collected through the Platform for purposes including:

9.1 Providing Services

To:

  • create and manage accounts;

  • process Orders;

  • connect Clients with Professionals;

  • facilitate communication;

  • provide requested Services;

  • process documents;

  • provide customer support; and

  • administer transactions.

9.2 Platform Operations

To:

  • operate and maintain the Platform;

  • improve functionality;

  • troubleshoot technical issues;

  • monitor performance;

  • develop new features; and

  • personalise the User experience.

9.3 Payments

To:

  • process payments;

  • confirm transactions;

  • administer refunds;

  • prevent payment fraud;

  • reconcile transactions; and

  • maintain financial records.

9.4 Security and Fraud Prevention

To:

  • detect suspicious activity;

  • prevent fraud;

  • protect accounts;

  • investigate misuse;

  • maintain Platform security; and

  • protect Users and Professionals.

9.5 Communications

To send:

  • transaction confirmations;

  • account notifications;

  • Service updates;

  • security alerts;

  • customer support communications;

  • policy updates; and

  • other necessary communications.

9.6 Marketing

Where permitted by applicable law, Heylp may use contact information to send:

  • newsletters;

  • educational content;

  • business updates;

  • product announcements;

  • promotional communications; and

  • information about Heylp's Services.

You may opt out of marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.

9.7 Analytics and Improvement

We may analyse aggregated or anonymised information to understand:

  • how Users use the Platform;

  • which Services are popular;

  • Platform performance;

  • User behaviour; and

  • opportunities for improvement.

10. AUTOMATED QUESTIONNAIRES AND AI-ENABLED TOOLS

Heylp may provide automated questionnaires, recommendation systems, AI-enabled tools, checklists, calculators, or similar technology.

Information submitted through these tools may be processed to:

  • identify potential business requirements;

  • generate recommendations;

  • create checklists;

  • assist with Service matching;

  • improve automated outputs; and

  • facilitate connection with relevant Professionals.

Users should not submit information to an automated tool that they are legally prohibited from sharing.

Where sensitive or confidential business information is required, Users should review the applicable instructions before submitting such information.

Automated outputs may be processed using Heylp's technology providers where necessary to provide the relevant functionality.

11. SHARING INFORMATION WITH PROFESSIONALS

Where you request a Service through Heylp, we may share information reasonably necessary for the relevant Professional to understand and perform the requested Service.

For example, information may include:

  • your name and contact details;

  • business details;

  • Service requirements;

  • documents;

  • information provided through questionnaires; and

  • relevant transaction information.

We will seek to limit information shared with a Professional to information reasonably necessary for the relevant purpose.

Once information is provided to a Professional, that Professional may independently process the information in accordance with their own professional obligations and applicable privacy requirements.

12. INFORMATION SHARED WITH SERVICE PROVIDERS

Heylp may engage third-party service providers to support Platform operations.

These may include providers of:

  • payment processing;

  • hosting and cloud infrastructure;

  • email and communications;

  • analytics;

  • customer support;

  • identity verification;

  • cybersecurity;

  • software infrastructure;

  • document management;

  • automation;

  • AI technologies; and

  • other technical services.

Such providers may process information on Heylp's behalf where reasonably necessary to provide their services.

13. GOVERNMENT, REGULATORY AND LEGAL DISCLOSURES

Heylp may disclose information where reasonably necessary to:

  • comply with applicable law;

  • comply with a court order;

  • respond to a lawful government request;

  • comply with regulatory requirements;

  • prevent fraud;

  • investigate unlawful activity;

  • protect the rights or safety of Heylp, Users, Professionals, or others; or

  • enforce Heylp's legal agreements.

Heylp may disclose only information reasonably required for the applicable purpose, subject to applicable law.

14. USER-GENERATED CONTENT AND REVIEWS

Users may submit:

  • reviews;

  • ratings;

  • comments;

  • testimonials;

  • feedback;

  • questions; or

  • other content.

Heylp may display such content on the Platform where appropriate.

Users should not include confidential, sensitive, or third-party personal information in publicly visible reviews or comments.

Heylp may remove content that violates applicable law or Platform policies.

15. CONFIDENTIAL BUSINESS INFORMATION

Heylp recognises that Clients may provide commercially sensitive information.

We take reasonable measures to protect information processed through the Platform.

However, Users should understand that:

  • no internet transmission is completely secure;

  • information shared with a Professional may be processed by that Professional;

  • information may need to be shared with service providers to operate the Platform; and

  • Heylp cannot guarantee absolute security.

Where particularly sensitive information is involved, Users should consider entering into an appropriate confidentiality or non-disclosure agreement with the relevant Professional.

16. DATA RETENTION

Heylp may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • providing Services;

  • maintaining accounts;

  • maintaining business and transaction records;

  • resolving disputes;

  • preventing fraud;

  • complying with legal obligations;

  • enforcing agreements; and

  • protecting legitimate business interests.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When information is no longer required, Heylp may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and reasonable business practices.

17. DATA SECURITY

Heylp takes reasonable technical and organisational measures designed to protect information against:

  • unauthorised access;

  • loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

Security measures may include appropriate access controls, authentication mechanisms, encryption where appropriate, monitoring, and other safeguards.

However, no system can guarantee complete security.

Users are responsible for maintaining the security of their account credentials and devices.

18. YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal information, which may include:

  • requesting access to information held about you;

  • requesting correction of inaccurate information;

  • requesting deletion where legally available;

  • withdrawing consent where processing is based on consent;

  • requesting information regarding processing;

  • raising a grievance; and

  • exercising other rights available under applicable law.

The availability and scope of these rights may depend on applicable law and the nature of the processing.

19. WITHDRAWAL OF CONSENT

Where Heylp relies on your consent to process personal information, you may withdraw that consent by contacting us, subject to applicable law.

Withdrawal of consent will not affect processing that occurred before withdrawal.

Withdrawal may also mean that Heylp cannot continue providing certain Services or Platform functionality where the relevant information is necessary for that purpose.

20. CHILDREN'S PRIVACY

The Platform is intended for persons who are legally capable of using business and professional services.

Heylp does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Heylp in circumstances where such collection was not appropriate, please contact us.

21. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to third-party websites, government portals, payment services, or other external services.

Heylp does not control the privacy practices of those third parties.

You should review the privacy policy of the relevant third party before providing information to it.

Heylp is not responsible for the privacy practices of third-party websites or services except to the extent required by applicable law.

22. THIRD-PARTY PAYMENT PROVIDERS

Payments may be processed by third-party payment providers.

When you make a payment, information may be processed by the relevant payment provider in accordance with its own privacy policy and terms.

Heylp may receive transaction-related information necessary to:

  • confirm payment;

  • provide the requested Service;

  • administer refunds;

  • prevent fraud; and

  • maintain transaction records.

23. ANALYTICS

Heylp may use analytics services to understand Platform usage and improve performance.

Analytics providers may collect information regarding:

  • device;

  • browser;

  • pages visited;

  • interactions;

  • approximate location;

  • session information; and

  • other usage data.

Where required, Heylp will implement appropriate notices, consent mechanisms, or controls.

24. DATA RELATING TO OTHER PEOPLE

If you provide Heylp with information about another individual, including an employee, customer, vendor, business partner, director, shareholder, or other person, you represent that you have the authority or lawful basis to provide such information.

You should not provide another person's personal information unless it is reasonably necessary and lawful to do so.

25. ACCURACY OF INFORMATION

You are responsible for ensuring that information submitted to Heylp is accurate, complete, and current.

If your information changes, you should update your account or contact Heylp where appropriate.

Heylp is not responsible for consequences arising solely from inaccurate or incomplete information supplied by a User.

26. PRIVACY OF PROFESSIONALS

Professionals may have additional privacy obligations depending on their profession and applicable law.

Professionals are responsible for handling Client information in accordance with:

  • applicable privacy laws;

  • professional obligations;

  • confidentiality obligations;

  • contractual obligations; and

  • Heylp's applicable Platform rules.

27. CHANGES TO THIS PRIVACY POLICY

Heylp may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • changes in law;

  • changes to the Platform;

  • new Services;

  • changes in technology;

  • changes in data-processing practices; or

  • operational requirements.

Where required, Heylp may provide notice of material changes through the Platform, email, or another appropriate method.

The updated Privacy Policy will become effective on the date specified in the updated version.

28. GRIEVANCE REDRESSAL

If you have a concern regarding the processing of your personal information or wish to exercise a privacy-related right, you may contact Heylp using the details below.

Heylp will review and respond to grievances in accordance with applicable law.

Grievance Officer / Privacy Contact

Name: [●]
Designation: [●]
Email: [privacy@heylp.com]
Address: [●]
Phone: [●]

29. ACKNOWLEDGEMENT

By accessing or using Heylp, you acknowledge that:

  1. you have read and understood this Privacy Policy;

  2. you understand how Heylp may collect and use information;

  3. you understand that information may be shared with Professionals where necessary to provide requested Services;

  4. you understand that third-party service providers may process information on Heylp's behalf;

  5. you are responsible for ensuring that information you provide to Heylp may lawfully be shared;

  6. you understand that internet-based systems cannot be guaranteed to be completely secure; and

  7. you agree to the processing of information in accordance with this Privacy Policy and applicable law.